Water Damage Frequently Asked Questions

Do I need to report this to my insurance agent?

If your claim amount is under, or not significantly more than your deductable, you’ll probably save money in the long run by not reporting your loss. Why? Most insurance companies will raise your rates after an incident.

Note: For many homeowners turning in an insurance claim is a first time experience which can be accompanied by uncertainty, anxiety, and many questions. We are here to answer as many of these as we possibly in your time of need.

What is mitigation/remediation?

Mitigation and remediation are the processes used to clean up, dry down, and remove damages caused by floods, sewage etc. Each type of loss requires special training, its own equipment, and its own set of processes in order to eliminate the damages and restore property to “as-new” condition.

How noisy are your machines?

Most drying equipment is loud, but it is mostly white noise from industrial fans.

Do I really have to leave them on 24/7?

For best and fastest results yes — leaving these fans on is essential. If you turn them off at night it will add days to the drying process so leaving them on is best. If you need some quiet please call and let us know, we are happy to work with you and we completely understand.

What is going to happen to my electrical bill?

Our industrial fans pull a lot of power. Your bill is going to spike upwards. If you turn in a claim to your insurance provider simply send the large bill to your adjuster with copies of 3 prior months bills so that they can see what you normally pay. They will reimburse you for the additional cost.

Who do I pay my deductible to?

Ask your adjuster who your deductable should go to. Sometimes it goes to the insurance company, other times it goes to contractor. In many cases we’ll be instructed by your insurance company to collect it.

What if I can’t use my kitchen?

We will contact your adjuster and let them know. Your adjuster will let you know what their companies process is. In most cases you will be reimbursed reasonable additional living expenses

What if I can’t use my bathroom?

If you only have one bathroom then we will let your adjuster know that you need to be relocated temporarily during the process.

What if I can’t live in my house?

We will contact your adjuster and let them know that you need to be temporarily relocated during the process.

How long will restoration take?

For small restoration jobs we can let you know when we see your property. For larger jobs the answer is in three-parts:

  • 1. Mitigation / remediation
    This is a process of demolition and clean up that can take as little as 3-5 days for small water and sewage losses, up to 3 weeks for a complete loss. Please ask your mitigation project manager for an estimated time line for completion of this portion. Please remember that this time line does not include repairs.
  • 2. Construction estimate
    Estimating a loss often times requires 2 site visits. The first visit is going to be within 3 days of Bravo being notified of your loss. We endeavor to upload our estimates within a 3 day time period for the adjusters review and approval. If we get to your home and the mitigation/remediation demo is not complete then we will do a preliminary estimate for the adjuster so that they can begin to get an idea of what is involved.

    Once the demolition work is complete then we will re-inspect and refine the estimate. We then follow up with the adjuster for approval so that we can get the repairs started. This process can take 1 to 2 weeks, the timelines for this run in conjunction with the mitigation work and timelines.

    Our goal is to have an estimate that your adjuster can work with as quickly as possible.

  • 3. Construction Repairs
    Bravo has coined the term “unwanted remodel” to better define how most home owners feel about having to go through this, and we really are sorry!

    What we have found is that the people that are the most successful and happiest after everything is done are those that make the changes that they have always wanted to make. We will send you a contract for the work after the repair estimate is approved by your adjuster. Once this is signed then you will be contacted by one of our construction project managers to meet and go over the scope of the repairs, material selections, and a timeline for repairs to start and complete.

    Each repair is unique so the time line will be determined by the scope of the repairs.