If you have water damage in your home or office time is of the essence. By acting fast, we may be able to significantly mitigate repairs so call Bravo Restoration ASAP! Please note: after regular business hours, you will be prompted to call our emergency hotline — please do so immediately — we are available anytime, day or night. If you have flood or water damage in Santa Rosa affecting your carpet, wood or laminate flooring our carpet experts will come right out to assess the damage and then get right to work on drying the area with our state of the art equipment.
NEED TO TALK TO SOMEONE IMMEDIATELY?
CALL (707) 837-0675
Well, first thing to do is don’t panic! That was easy. OK, now take a deep breath and pick up the phone and call your insurance to turn in a claim. If you are a tenant of the property, contact the property owner immediately.
Once the claim has been filed, let them know that you already have a contractor that you would like to use (this is the time to mention Bravo Restoration & Construction) for your water damage repair in Santa Rosa. Depending on the insurance company, they will contact us to make sure you are taken care of right away. You should give our office a call as well (in case you don’t have the number it is 707-837-0675).
Alright. So, the claim has been filed and the Bravo team is on their way, what now? Well, other than taking that second deep breath, you will want to make sure we have all the information appropriate to your property so we can get onsite and start working right away.
That should be enough information for our technicians to get a head start on the dry-down process.
A professional certified technician eager to help you on what could be one of your worst days will arrive at your home or business and do the following:
Now, here is the bad news: The equipment that we will be setting (generally, dehumidifiers and fans, and yes, you need both to properly dry) is necessary but can be a bit obnoxious. Some see it as a white noise; others consider it a nuisance. It will disrupt your home or business life, but it cannot be turned off. Fun fact — each time a dehumidifier is turned off, it takes 16 hours for it to get back to where it was when it was originally shut off. So, general rule, do not turn off the equipment, and please do not take your anger out on the equipment; they’re trying to dry as quickly as possible.
Now that the brunt of the emergency services is completed, we will need to return to your property just about every day to monitor the equipment and the materials to make sure things are drying so the equipment can be quickly removed and the repair process can begin.
On our last day at your property when we pick up your equipment, we will ask you to sign a completion survey where you will get an opportunity to let us know how we did. Most the time people are happy, but there are times where we didn’t meet your satisfaction 100% and we want to hear about it because we are always looking to improve; so please don’t hesitate to share.
If you are like many of our customers and are beyond satisfied with the work and the Bravo Team, please don’t stop at the survey form; share your story of water damage repair in Santa Rosa on the World Wide Web. We welcome these reviews on Yelp, Facebook, or Google +. Also, if you love what we did, share our work on Instagram.
For answers to common questions see Water Damage FAQ.