Water Damage

True Water Damage Repair in Santa Rosa By Experts

If you have water damage in your home or office time is of the essence. By acting fast, we may be able to significantly mitigate repairs so call Bravo Restoration ASAP! Please note: after regular business hours, you will be prompted to call our emergency hotline — please do so immediately — we are available anytime, day or night. If you have flood or water damage in Santa Rosa affecting your carpet, wood or laminate flooring our carpet experts will come right out to assess the damage and then get right to work on drying the area with our state of the art equipment.

CALL (707) 837-0675

You now have water coming into your property, and you have no idea what to do.

Well, first thing to do is don’t panic! That was easy. OK, now take a deep breath and pick up the phone and call your insurance to turn in a claim. If you are a tenant of the property, contact the property owner immediately.

Once the claim has been filed, let them know that you already have a contractor that you would like to use (this is the time to mention Bravo Restoration & Construction) for your water damage repair in Santa Rosa. Depending on the insurance company, they will contact us to make sure you are taken care of right away. You should give our office a call as well (in case you don’t have the number it is 707-837-0675).

Alright. So, the claim has been filed and the Bravo team is on their way, what now? Well, other than taking that second deep breath, you will want to make sure we have all the information appropriate to your property so we can get onsite and start working right away.

Some of the information you will need to give to our amazing staff is as follows:

  • Where do you think the water is coming from?
  • What is the age of the property? (Anything before 1978 we must test for lead and asbestos.)
  • What can you see is affected? (what rooms/areas, affected materials – drywall, flooring, etc., contents)
  • Is there an extensive amount of contents in the affected areas?
  • How many stories/floors are there?
  • Is the property located on a foundation or crawlspace?
  • If a roof tarp is needed, what type of roof?

That should be enough information for our technicians to get a head start on the dry-down process.

When our technicians arrive at your home or business, you should expect the following:

A professional certified technician eager to help you on what could be one of your worst days will arrive at your home or business and do the following:

  • The technician will have you show him/her the affected areas and allow you to share the story of what happened (if you choose to).
  • The technician will have the property owner sign a work authorization allowing us to do the necessary emergency services. If being paid by insurance, the property owner agrees to allow the insurance company to pay Bravo directly for our services.
  • Once work authorization is signed, this is when the fun begins. Our technician will determine the extent of damage, how it’s coming in, and if there is a temporary solution to stopping the water.
  • Once the water has stopped, they will remove any porous materials that have a hard time drying or cannot be dried at all (insulation, carpet pad, drywall, vinyl, particle board, some laminates, etc.).
  • After all the necessary demo has been completed we will set equipment to dry the substrate materials and/or non-porous materials.

Now, here is the bad news: The equipment that we will be setting (generally, dehumidifiers and fans, and yes, you need both to properly dry) is necessary but can be a bit obnoxious. Some see it as a white noise; others consider it a nuisance. It will disrupt your home or business life, but it cannot be turned off. Fun fact — each time a dehumidifier is turned off, it takes 16 hours for it to get back to where it was when it was originally shut off. So, general rule, do not turn off the equipment, and please do not take your anger out on the equipment; they’re trying to dry as quickly as possible.

Now that the brunt of the emergency services is completed, we will need to return to your property just about every day to monitor the equipment and the materials to make sure things are drying so the equipment can be quickly removed and the repair process can begin.

On our last day at your property when we pick up your equipment, we will ask you to sign a completion survey where you will get an opportunity to let us know how we did. Most the time people are happy, but there are times where we didn’t meet your satisfaction 100% and we want to hear about it because we are always looking to improve; so please don’t hesitate to share.

If you are like many of our customers and are beyond satisfied with the work and the Bravo Team, please don’t stop at the survey form; share your story of water damage repair in Santa Rosa on the World Wide Web. We welcome these reviews on YelpFacebook, or Google +. Also, if you love what we did, share our work on Instagram.

For answers to common questions see Water Damage FAQ.


We sincerely hope you never have to use our service — but if you do, we’re here to help. Get in touch with Bravo Restoration & Construction at 707-837-0675 to speak with one of our expert staff any time, day or night.

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